I am following a template created by a scientific journal. I used cite while you write add on for word-Mac 2011. However, my citation range does not work. Instead, citations appears as a single citation. For example, they appear as (1) (2) (3) (4), instead of (1-4). I open the edit style manager and YES the line “use number ranges for consecutive citations” is checked. I am out of ideas!!! Can someone help me please?