use number ranges for consecutive citations not working

EndNote EndNote How To
1

  Hi members, 

     I am following a template created by a scientific journal. I used cite while you write add on for word-Mac 2011. However, my citation range does not work. Instead, citations appears as a single citation. For example, they appear as (1) (2) (3) (4), instead of (1-4). I open the edit style manager and YES the line “use number ranges for consecutive citations” is checked. I am out of ideas!!! Can someone help me please?

    Thanks

2

Please provide the version of Endnote you are using? Please attach your output style to your reply.  then we can look at it.  

3

Oh, and have you entered each citation as a separte insert and is there a space between the individual citaions?  remove the spaces, if so and reformat.  word likes to auto insert a space which is a pain.