Can't turn on instant formatting; always crashing. Every new citation is unformatted. Mac Word 2016, EN is up-to-date.

Hi all,

I cannot turn on instant formatting. It’s set to off. Changing it to on always results in crashing. I’ve also copied and pasted my document into a new one, and the same issue occurs. 

This is odd because I didn’t have this issue last week or even as recently as last evening. 

Now when I insert a citation, it is unformatted:

{Name, Year #Number}

When I go to ‘update citations’ the same issue occurs.

I have the latest version of EN and am using Word 2016 on Mac.

Call tech support!