today, the “COM exception” error started to occur every time I want to insert a new in-text citation. First, inserting citations as “Author (Year)” still worked, but that option is now gone as well. Additionally, all in-text citations previously formatted as “Author (Year)” are now formatted as “(Author, Year)”.
I have tried all suggested fixes for the COM error and have uninstalled word + EndNote X9 (Mac) twice.
How do I resolve these issues?