cursor doesn't return to same place after inserting citation

Has anyone experienced a problem where the cursor always returns to the beginning of the document after inserting a new reference?  Using EndNote X5, Word on PC in a dissertation template.  EndNote technical support couldn’t help.  I’m a librarian helping a student, but I can’t reproduce the problem either.

It is often caused by a corrupt citation/field.  Try the document clean up procedures.  See this FAQ.