CWYW Error - insert citation in WORD

I keep receiving an error message when I tried to insert citations in a Word document.

The error message:

A COM exception has occurred.

Cannot edit Range.

And the citation appears on the document as, e.g., {Wagner, 2009 #1118}

I am using Microsoft Word for Mac Version 16.47,

and Endnote X9.3.3

Is there any suggestion of what I can do? Many thanks!