Endnote 7.7.1 Error

When I try to use CWYW to inser a citation, I am getting an error as follows:

"A COM exception has occurred

This command is not available"

What is occurring?  Can I resolve this?  I have never had this occur before.



On a Mac?

check out https://support.clarivate.com/Endnote/s/article/EndNote-Mac-COM-exception-error?language=en_US