EN 9 and Word 2007 - no toolbar in Word, have followed Support site instructions

Patron has EndNote 9 (patch installed), on a personal laptop with VISTA OS, Office Enterprise, Word 2007

We have not been able to get the EndNote Toolbar to appear in Word, and the CWYW options in EndNote are grayed out. We have followed the instructions on the support site for installing the files in the Start Up folder. First time we copied the files from the EndNote folder on the laptop. The second time, we used the files downloaded from the support site. The files are in the start-up folder.

Support sites used:




Have checked Add-ins, have checked Trust Center.

Is there anything else that we might be missing?


Systems & Clinical Services Librarian