Endnote 8 and CWYR are not compatible

Hi, Today i upgraded to endnote8 and my MS word 2017 version 16.9. While opening the word, it says the addon cwyr is not compatible. what to do?



Hello Vivek,

Please have a look at this article:


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Mac user here. Applied the latest Office update and found that Word was no longer accepting the EndNote plugin (error message on Word start-up). Managed to troubleshoot it with excellent help from the local (France) EndNote distributor, as follows:

  1. Install EndNote X8 beta.

  2. Open EndNote and run ‘EndNote Menu’ > ‘Customizer…’ to update the CWYW plugin in the Word start-up folder.

  3. Open Word: no error message!

The EndNote tab is back on the Word toolbar and citation insertion and formatting seem to be working OK.

For information:

MacOS Sierra v. 10.12.6

EndNote X8p3 (beta)

Microsoft Word 16.9

The link pulls up a Salesforce login…are we supposed to enter our Endnote username and PW there? It seems very phising to me.

We have been in the process of updating these articles throughout the day. That link should be working again: