Endnote application must be closed before I can import from online databases.

During library sessions I’ve seen exported references from library databases such as EBSCO and Swetswise etc be imported into the Endnote application when the application and a library are open. However on my home laptop the library has to be closed. If I’m importing a reference I have to tell the application which library I want to import it into (I only have one library). If the library is open is will not let me import. Is there a seeting that I’m missing that I need to chnage? I’ve gone through the Users Guide and can’t find anything in troubleshooting. Please help as it’s very frustrating.

Thanking you! C