Hi,
I use endnote desktop and the online version both on my PC and on my laptop. I have been having trouble logging-in. I have used the same account and password between my PC and laptop but somehow my PC failed to accept my password. I have finally managed to change it but now my library does not syncronized with the online version of Endnote.
I couldn’t figure out how to get in touch with the customer service through email either.
Any suggestions?
Thanks
Silvia
It would appear phone and direct emails to Tech support are no longer available :-( Sometimes there is a “chat” button that might be useful, probably during their office hours, but not sure what those are, or in what time zone? It is there right now (10:30am, CST). Or submit a “ticket” to them via the “submit and enquiry” button.
https://support.clarivate.com/Endnote/s/?language=en_US
or hope they contact you as a result of your post here. There are some “common questions” link there too.