I have just recently downloaded Endnote X7 and started to learn how to use it by going through the guide provided on the website. However, I am having a challenge with the Sync function, everytime I try to sync my desktio library with my online library, I get the error message “Endnote Sync could not connect to Endnote web. This may be due to a temporary internet or server error. Pls try again”. I have tried over and over but I keep on getting this mesage. Can anyone diretc me on how to overcome this challenge?
Which platform are you working with, Windows or Mac? If Windows, could you open Internet Explorer and successfully navigate to my.endnote.com? If Mac, could you open Safari and navigate to my.endnote.com? if you’re able to use one of the browsers I’ve mentioned to access your EndNote online account, this may mean your EndNote application is restricted from accessing the internet. To test this further, could you try to perform a PubMed search within EndNote?
If this search fails, it’d definitely point to something blocking EndNote’s internet acess. If that’s the case, I’d start looking at internet security software settings, or firewall software settings in an attempt to find what’s blocking EndNote access to the internet. Please let me know what you find.
Best Regards,
Jimmy M.
Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support
For faster resolution, I’d suggest giving our Techinical Support department a call:
Tel: +1-800-336-4474,
press ‘4’ and then ‘1’
Best Regards,
Jimmy M.
Customer Technical Support Representative
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support thomsonreuters.com
I have tried the search and it worked fine. But my endnote desktop is still refusing to sync with my endnoteweb. The error message is:
Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Client.Error.Unknown
Error Message: EndNote “Sync” could not connect to EndNote Web.
Local Sync Library
Library Name: My EndNote Library.enl
Records: 734
Groups: 3
Attachments: 1224
Online Sync Library
Username: u11335132@tuks.co.za
Serial Number: Unable to contact EndNote Web.
Records: Unknown
Groups: Unknown
Attachments: Unknown
Sync Limits
Number of Records: Unknown
Number of Groups: Unknown
Number of Attachments: Unknown
Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: The username/password specified is not valid.
Local Sync Library
Library Name: My EndNote Library.enl
References: 59
Groups: 0
Group Sets: 1
Attachments: 48
Username: w…@ui.ac.id
Online Sync Library
Serial Number: Unable to contact the online service.
References: Unknown
Groups: Unknown
Group Sets: Unknown
Attachments: Unknown
Sync Limits
Number of References: Unknown
Number of Groups: Unknown
Number of Group Sets: Unknown
Attachment Storage: Unknown