Endnote Not available prompt

[adedasola]

Hi, I just started using End Note few days ago. I am using Word 2016. Below is a capture of the prompt I keep getting whenever I want to update my citations and biblography. It is so annoying, anybody with advice on how to deal with this?

Thanks.

[leanne]

desktop or endnote online?  If desktop, is the correct ribbon selected?  See the image – endnote ribbon, preferences, application.  from the drop down, endnote (desktop) vs endnote online (online version).