Endnote "Transfer References" to Endnote Web is unavailable.

EndNote EndNote General
1

Dear Endnote Forum,

I have been using Endnote X3 to transfer references to Endnote Online so that I can use the Cite While You Write app in Word 2016.

Without changing anything, now I get the error message: “Endnote “Transfer References” to Endnote Web is unavailable. Please verity that the Endnote Web URL is correct and then try again.”

The Endnote Web URL, and all other URLs for that matter, no longer work from the desktop Endnote X3. My credentials are correct beccause I can access Endnote Online from the URL and the Cite While You Write app.

As suggested by Endnote Online “If you are receiving this error message when using Cite While You Write in Microsoft Word or Transfer from EndNote, you must uninstall your current EndNote online plug-in, then download and install that latest plug-in.”

After uninstalling the old plug-in and installing the new plug-in, I still get the “Endnote “Transfer References” to Endnote Web is unavailable.” error message.

Can you help me figure-out what is going wrong with Endnote Web?

Regards,

David

3

Hello,

As mentioned in my post, I was able to transfer references from Endnote X3 to Endnote Online, and sync was working as of last week.

What is your basis for not believing X3 will sync with Endnote online (if it ever did)?