This morning, I installed 2 windows updates (KB973687 and KB976098).
I then started working with Endnote - Windows XP, MS Word 2003, Endnote X2.
So far, I have had no issues with end note on this machine (it has been installed for the last 6 months). I have worked with large documents containing 300+ references, and small documents. No issues…
Well today, my problems started. I got the “unknown error” message. This comes up when I try and change the page number of a reference by clicking on ‘Edit Citation’.Once I enter the page number and press ok, the error happens. It doesn’t happen every time I change the page number - just occasionally. Word then crashes, and restarts… If you have not been saving regularly, you are indeed doomed.
After reading and following the recommendations in an endnote support document (http://www.endnote.com/support/Faqs/CWYW/faq53.asp), I thought things would be fine. Sadly the error continued.
I then realised that this issue only started after those two windows updates were installed earlier in the morning.
I have now uninstalled the windows updates and I am seeing if the error comes up again…
Since it doesn’t happen every time I change a page number, it is hard to replicate.
KB973687’s description says: "Install this update to prevent applications from sending too many HTTP requests while a well-known Document Type Definition (DTD) is included. "
KB97609’s description says: “Install this update to resolve issues caused by revised daylight saving time and time zone laws in several countries.”
I was curious, has anyone else suffered from this error since installing windows updates KB973687 and KB976098? The two updates are linked since one will not uninstall properly without also uninstalling the other.