Endnote X 2 Unknown error on MS Word startup

EndNote EndNote General
1

Just completed a successful Tech Support call with Jason. Thanks Jason!

Seems that a MS Winows Vista update caused my MS Word 2007 to fail to open giving Endnote X2 unknown error.

Solution was for Jason to take control of my system and make changes to the Windows Vista register and then restart Endnote and then MS Word 2007. Works fine now.

Jason said the detailed steps for me to do this were posted under FAQs.

I have searched for this information and cannot seem to locate it?

Please advise under what heading this common fix is described?

Thanks you.

Sigma3

2

Hi Sigma3,

I have the same problem. I did not either find the detailed steps… do you now ?

Thanks

Veronique

3

Not sure, but maybe here: http://www.endnote.com/support/faqs/Install/faq27.asp#liball 

or here: http://www.endnote.com/envista.asp

4

Hi Sigma3,

The step by step instruction to resolve our problem can be found on this page. I followed these steps and my problem is now resolved. Yahou !

Ciao

http://www.endnote.com/support/Faqs/CWYW/faq53.asp

5

I’ve just had the exact same error and fixed it in the same way.  If it helps anyone else, I didn’t have to delete the whole registry branch (or any of the the other steps in the microsoft support document referenced by the endnote FAQ), the only setting I had to delete was the ‘settings’ key within HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

After that it all works fine, and I’ve not found any settings that have been ‘unset’ by deleting the reg key.I