Endnote X7 and Office 2016 for Mac - No CWYW

EndNote EndNote General
1

Hello!  I am helping a user that for some reason was not able to use Endnote X7 with Office 2011.   I updated her to Office (Word 2016) per our policy but now CWYW is not an option.  I tried following some information online but it was referring to Office365.

How do I get CWYW to be enabled in Word 2016?

1 Like
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Please check the Version of Word by going to the Word menu and About Word.

if it is version 16.1 or higher then see the steps at

https://support.clarivate.com/Endnote/s/article/EndNote-Word-2016-Mac-version-16-Compatibility?language=en_US&RecordGvp.getRecord=5&r=9

If it is version 15.41 or lower then see the steps at

https://support.clarivate.com/Endnote/s/article/EndNote-X7-Mac-CWYW-tools-in-Microsoft-Word-2016-Troubleshooting-guide?language=en_US&RecordGvp.getRecord=5&r=9

If you continue to have trouble then Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

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What version of Endnote?  

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thanks for the links… but… 

you did not clarify, if you wanna update the x7 version, too. there are so many users not using endnote x8 and all of your advices are not for the many x7 users. so, when dou you help the endnote x7 users with an update??? 

5

I am having the same problem.  Using Endnote 7 and have word for Mac 16.16.3 (181015).

The link that provide, goes to a login page which is blank.

Can you offer alternative solutions as I am really stuck!

Thanks,

Libby