Endnote x7citation in word issue


Just signed in, tried to find my way in this forum looking for answers to my problem and couldn’t find them. Sorry in advance if this is a repeat.

I am having issues:

-my library is done, i have figured out different ways of inserting citation into a word document.

-Insert citation is working fine as long as i don’t close the word document. Citation will be ordered just fine and be found at the bottom.

-but once i save document and reopen it, the “edit and manage citation” button is not working anymore. When i press on insrt citation for a new citation it starts a new citation list. I can’t find any way to continue the work i had previously done.

Any tips/advice, because atm endnote is pretty useless the way it works here.

Thanks in advance

PC or Mac?  what version of word? what version?  

microsoft office professionnal plus 2013


Could be lots of things (sorry - I had unsubscribed from the forum after the 2nd lot of spam a couple weekend ago).  I think your best bet is to actually call their tech support.  – I think calling is more efficient than emailing or submitting a tech support request.  Hard to work thru the things to check without a conversation.  You could look at the Kb portal too (at the bottom of the support page, http://endnote.com/support)..)  Two of those to check are below.


Technical support

For help using EndNote

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+1-800-336-4474, press 4