Endnote X9 duplicates page numbers in text


we have just noticed that Endnote X9 makes duplicates of the page numbers in Word, when shifting from formatted to unformatted and back. See example:

(Smith, 2012, pp. 75-9675-9696)

(Boesen et al., 2014, pp. 78-96, pp. 78-96, pp. 78-96, pp. 78-96)

Is that a known bug?

Best regards, Åsa Möller


We have the same problem University of Southern Denmark:

A reference like (Denison, 1990, p. 22) is when converting to unformatted citations equals to {Denison, 1990 #14@22}

However when I “Update citations & Bibliography” the page number is doubled: (Denison, 1990, p. 2222)

And switching back to “Unformatted citations” it is now {Denison, 1990 #14@2222}

I am using Endnote X9 & Word 2016.

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I’m also having this problem in X9, and it’s super annoying! 

I’m a student at Oslo Metropolitan University and don’t have access to the previous EndNote version (X8) as I’ve seen on the forum have fixed the problem for others…

Please fix this!


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This is a known bug.

I posted a question about this bug three weeks ago, but no one from Clarivate bothered to answer or comment on this irritating bug.

So there are no information available about any fix for this.

Best wishes

Jan Ove

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We are experiencing the same problem. Hope there will be a fix very soon.

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Please install the update to X9.1 on Windows or X9.1.1 for Mac and the issue should be resolved.


Please contact Technical Support directly

1-800-336-4474 option 4 then 1



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