EndNote X9 Importing multiple PDFs and creating references troubleshooting


I am a beginner with EndNote having an issue with importing multiple PDFs with the correct reference.

When I select one PDF to import, EndNote has no trouble filling out the metadata fields correctly to create the reference in the library including title, journal, year etc.

However, if I choose more than one PDF to import (all contained in the same folder on my hard drive), EndNote does not fill out the bibliographic details of any of the PDFs, leaving them with the file names.

I am unsure why this is happening and would greatly appreciate any assistance other users can provide.

It’s quite slow to import every PDF one at a time…

I am using EndNote X9.3.3 on Mac BigSur 11.2.

Thank you