error 12029, a network connection cannot be established error

I have installed endnotex6 and tried to search resarach articles in online mode, but there is an error saying that 

windows error 12029; a network connection could not be estabished .

can someone please help me?

This is typically due to Internet security software blocking EndNote’s network access. Please see the following article:

Jason Berman
Technical Sup Rep RS

Thomson Reuters

Phone: +1 800-336-4474

In my case i reintalled the endnote (in my case it was necessary), then I started internet explorer settings set it as default and started the endnote again, it was working; the problem may have arosed due to using other browesers like maxthon etc.