I’m new to Endnote, but have looked and can’t solve my problem.
In EndNote (X5, windows, library computer, so limited control) when I try and transfer data from/to EndNote Web it asks for my Web login. i enter my details and press enter, and and it says “authorizing” and then the email login box re-appears, and so it goes until you press cancel. you then recieve the message “Endnote could not connect to the EndNote Web server. Please verify that your e-mail address and password are correct and try again.”
I know the details are correct, and if i click on Help>Endnote web it opens my EN Web account, it just won’t transfer data between them.
Likewise in Word, when I click on the EN Web tab, I get the same login problem, and error message about not being able to connect to the server.
Any ideas where I am going wrong or what I can do to fix this?