Error message "Service error: generic"

I get the above error message when trying to connect tot an online database. Can anybody identify what the problem is?



Which Software (EN or EN Web), version, is it your your database (Endnote Web) or a specific database you are trying to “Connect” to?  

In almost all cases, the “Service Error: Generic” issue is actually caused by a corruption or problem with the EndNote Preferences.

Usually caused by EndNote 8 or EndNote 9 preference issues.

The solution to this is most likely going to be to simply reset your EndNote Preferences by following the instructions here…

Give these steps a try, and see if they help.