# errors when linking to Word

Hello,

I have been attempting to add normal references from EndNote into my Word document footnotes. Everytime I do it, I get a # reference and it does not link back to the EndNote file.

For instance, 

I have a reference that should say (Cooper, 2005) and it should link back into EndNote. 

Instead, I get {Cooper, 2005 #1685} and the link is broken. As far as I can tell there is nothing wrong with the reference.

This occurs on every reference I try to do, new or old. 

Any help? I can provide more information if required.