I have just started using endnote and am using a mac with firefox browser. I am having difficulties exporting references from academic search premier. I have followed tutorial guidelines, but when I come to the “Direct Export to Endnote” message, I am only given the option to save and not open and what is saved is only in text and does not export? I would appreciate if any one has experienced this problem and could advise?
What is the default name of the file you are trying to import? Does it end in .ris? If you do save it, Then open it from explorer, does it now get imported into Endnote?
When I do that in Firefox it opens X4 and imports the reference. If the file opens in EndNote but not directly in Firefox, the file type-program association is not assigned in Firefox. You can change it and assign it in Firefox by going into Firefox, options, applications and search for ris, you can set the action to use either the “ResearchSoft Direct Export Helper”, or Endnote, which both seem to work for me or you can say "always ask, and choose the application manually.
FYI - See below from Article #115129 dated 6/10/2011 from the Thomson Reuters knowledge base. (Am posting in full instead of providing a URL link as the latter displays a list of relevant articles instead of #115129 alone.)
EndNote Mac: Configuring Firefox Direct Export
In order for Direct Export to work with Firefox on the Mac, you need to tell the browser how to handle the export file. There are a variety of export formats (such as ENW, RIS and CGI files) used by the various online databases. When you click on the export link, Firefox may prompt you with the message, “What should Firefox do with this file?” Make sure “Open with” is selected and if a Choose button is present, click on it. Browse to the Applications > EndNote folder and select the EndNote application file appropriate for your version of the software. You can select the option “Do this automatically for files like this from now on” so Firefox does not prompt you the next time you export files of that type. If you do not get the Choose button but are seeing the drop-down menu, make sure your version of EndNote is listed. If it is not listed, click on “Other” and browse to the Applications > EndNote older and select the EndNote application file appropriate for your version of the software. Click OK to start the export process. If you are prompted to “Select a Reference library,” browse to the location of your library and click Open. Your library should open and the exported records should appear.
If you have upgraded your version of EndNote or the export is not working, you can troubleshoot the Firefox settings by going to the Firefox menu and selecting Preferences. Click on the Applications option and browse through the Content Type listings for the export associated with the online site. You can click on the Action option to the right of the Content Type to set Firefox to open the export file with the appropriate application. If your current version of EndNote is not present, you can click on “Use Other” and browse to the Applications > EndNote folder and select the EndNote application file appropriate for your version of the software. You should then be able to close and re-start Firefox to try the export again.
If you want to use the standard Mac Safari browser … see attached.