Find reference update doesn't update the fields (endnote 20)

EndNote EndNote General
1

Endnote 20 user.

I think I found a bug in the current version.

Find reference update -> update all fields and find reference update -> update empty fields makes the popup window crash before updating the reference.

2

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://endnote.com/contact/

We are here to help whenever you run into issues.

3

Yes, I have the same problem.  Just found out 5 minutes ago.  EndNote 20 desktop version.  Were you able to resolve the bug?

4

Hello,

I have the same Problem with endnote 20 on different Computers. What can I do?

5

Hello,

I have the same Problem, also with Endnote 20 on different computers. I tryed a complete reinstall (incl. deleting of the user settings in the registry) What can I do?

6

We’re very sorry for this inconvenience. We identified this as an issue soon after release, and are working to get this fixed in EndNote 20 as soon as possible. If you run into any other issues, please reach out to Support and let us know. support.clarivate.com/Endnote/

1 Like
7

Yes, I have the same problem.

8

Is there any way to be notified when this bug is fixed?

9

Is there any way to receive notification when this has been fixed?

10

It’s been more than 3 months by now. Has it been fixed? When will a corrected update be released?

Thanks in advance

11

Same problem here - still doesn´t work. :frowning:

12

I have the same problem when I select “update all fields”

13

I have a similar problem when I select the option of “Update all fields”

14

I am facing the same issue, too.

15

I am having the same annoying issue, too. It took quite a long time to fix that issue.

16

I just registered because I had the same issue, and my PI gave my a huge folder to read.

Are you saying you’ve found a solution other than manually editing everything? Would you be a ble to share?

17

Has anyone discovered a fix to this? It was over three months ago that the bug was acknowledged in this thread. 

Scott

18

Any updates on the status of this?  It is still an issue.  It makes it quite laborious to update all of the missing or incorrect fields.

Thanks,

19

Dear TMartin,

If this feature was not broken in ENX9, why “fix it”?

3 months have gone by and it is still broken in EN20…

Bets regards!

20

Any updates on the status of this? It is still an issue. It makes it quite laborious to update all of the missing or incorrect fields. Thanks,