Hello, I recently began using Endnote and Endnote web. More recently, I have had to update all my passwords, including the password to my Endnote Web account. Now my desktop version will not sync with Endnote Web telling me that my credentials are invalid.
Here is the error display:
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: Failed: The username/password specified is not valid.
Local Sync Library
Library Name: ChemiSearch.enl
Online Sync Library Username: (displays my username correctly)
Serial Number: Unable to contact EndNote Web.
Number of Records: Unknown
Number of Groups: Unknown
Number of Attachments: Unknown
Thanks in advance for any input,