Import references directly from databases into endnoteX8 (Firefox/MacOS) Problems

Dear community, 

i have issues with importing references to endnote. If i use databases, google scholar or libaries and choose save/export with RIS its either (1) processing the request for hours with no results or (2) a window pops up asking what firefox should do with the data and if choose open with endnote, the endnote folder/program on my computer is underlined grey so i can’t click on it to open it. If i than cancel to close the window the following message pops up " This libary is currently used by someone else, please try again later". So my only option right now is to download the ris file and than import them one by one. In the past it worked perfectly that i could choose several refernces and imported them directly into endnnote. 

Any sugesstion or ideas ? 

Please contact Technical Support directly

1-800-336-4474 option 4 then 1


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