I’ve had a student with a very fiddly Mac problem. The problem occurs when trying to import an RIS or ENW file from a database or a library catalogue. After setting the file associations in Firefox (and Chrome - same result), with Endnote X7 and the library open, when importing a reference the computer asks for a specified library. The normal navigation options on the left are blank. When switching to the user’s name in the drop-down above I can then navigate to the location of the library. When I select the library Endnote crashes unexpextedly. If I follow the same procedure with Endnote closed, the Mac opens Endnote and the file goes into the correct library. I have tried rolling Endnote back from X7.3 to X7.1, making sure to remove all the components using the customizer, but the same thing happens with X7.1. I’ve re-updated to 7.3 but the same thing keeps happening. It seems as if there is some communication problem between the Mac and Endnote when Endnote is active. Does anyone have any ideas?