in-text citation as (heirwegh, 2004 #471) and no reference in bibliography


I have no idea how but from the moment I want to add a second in-text reference it appears as (for example) " (Heirwegh, 2004 #471)" instead of the normal APA style (Heirwegh, 2004). And on top of that there is no reference in the bibliography. Word doesn’t see it as a reference and just a normal text. But it only happens form the second reference I make. The first one runs perfectly.

The settings are normal, the settings are that there has to be in-text and bibliography, settings are APA6th, etc…

Somebody with the same problem or have a solution for this problem? 

Thank you!

It sounds like the Instant Formatting feature is turned off in the document.

We have prepared step-by-step instructions on our website which should help you turn Instant Formatting back on. These instructions are available at

Let us know if you have any questions or if this does not resolve the issue.

An make sure you haven’t changed your temp delimiters to regular parentheses from the curly brackets!