insert citation problem

Please, can someone explain to me how I can solve an insert citation problem. I have Endnote X5 on my computer, and I have been using it before to insert references into my reports, but now, the icon for the insert citation is no long active again on the Endnote software. Please, how do i reactivate this.

Thank you.

If you had the EndNote tools in Microsoft Word and they are no longer appearing, please see this article for steps on re-enabling the tools:

If the issues persist, please let us know which operating system you are running along which word processing application and version.

Jason Berman
Technical Sup Rep RS

Thomson Reuters

Phone: +1 800-336-4474