Insert selected citation not working

EndNote EndNote General
1

Some of our users have found that instead of inserting a pre-selected citation in their library into Word as per usual, the search interface opens with miscellaneous text appearing in the search box. Only happens with the first ref, all the rest insert correctly.

Using -

EndNote X1 

Word 2007

Windows XP

Any ideas?

Thanks,

Andrew

3

Hi Leanne,

The selected citation seemed to be ignored and instead a search was launched with something similar to the attached. Confusing! 

Andrew

image.jpg

5

I thought of that but tried it myself and am sure I got the ‘insert citation’ button. However we’ll double-check!