Installing on secondary laptop

Is it possible to install Endnote desktop on a secondary laptop with a single user licence?

Yes, you can install on your second laptop as well. Please see below from License Agreement:

" End User may (i) install one copy of the Software on up to three computers for End User’s personal use and (ii) make one copy of the Software solely for backup or archival purposes.  It is expressly understood that the Software program will only be in use by End User on one computer at any given time.  End User may not make any copies of the Documentation or any portion thereof. "

The full License Agreement can be viewed at http://endnote.com/license.

Thanks for your help.

I don’t know how to install the system on my secondary laptop and can’t seem to find this information on any of the guides - can you advise please?

Thanks,

A.

The installer can be downloaded from http://endnote.com/kb/82126

After downloading, you can open the installer and follow the onscreen instructions to complete the installation.

In case if you have any difficulties, you can contact support using link http://endnote.com/support/contact-support

Thanks for the link. I managed to download the installer ok, then filled in the product key, but another window for user details came up and then it would not accept the product key - or the serial number. Any ideas to solve this issue?

Thanks,

Amilou

Can you please reach out to the customer support team. They should be able to check your Serial Number and Product Key. Please provide the Serial Number and Product Key along with the version of EndNote and they should be able to check and guide you. You can also include the steps you have taken so far in the installation process.

You can use the following link to contact them: http://ip-science.thomsonreuters.com/custserv/snr-req/form.html

Ok, contacted support and think issues are now resolved - many thanks for your help.