Intert citation question--first time user

When I click the insert citation button, trying to insert in word document, it just popped up a file folder, not the endnote web as in instruction, what’s the problem here please??

When I clicked insert selected citaiton, it just said “there are no references selected in the frontmost endnote library”

I was using university cluster, so cite while you write was installed.

Can anyone help?

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can you provide a screen shot of the word document you are trying to use the toolbars in?  and a screen shot of the endnote web page?

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