Issues when importing in online EndNote


I am trying to import references from pubmed but an image “Internal server error” appears.
Also it took time for references from Medline to be imported so a warning “time out” appears.

I use the online EndNote, I tried several browsers but the same happened.

How can I solve this issue?


It seems that you are experiencing an ‘Internal Server Error’ while trying to import references from PubMed to EndNote Online.

  1. Clear Cache and Cookies: Clear your browser cache and cookies and retry importing the references.
  2. Try Another Browser: Test with a different browser to see if the issue is browser-specific.
  3. Manual Import: If the issue continues, manually import the references.
  4. Contact Support: If none of these solutions work, reach out to EndNote Support
    Remember, server issues can sometimes be temporary, so try again after some time if the problem persists.

Hope this helps.