[Mac] Endnote X9 crash during 'find duplicate'

EndNote EndNote General
1

Hello,

my Endnote constantly crashes (every 4 to 6 minutes) while performing ‘find duplicate’, not saving the work done and having to repeat it all over again.

I’ve tried re-installing the software but it doesn’t work. The library is not on a cloud system.

My Mac is an MBP-R Early2015, macOS 10.14.5.

I’ve uploaded the crash note. Could you please tell me how to fix it? I can’t use it this way…

Thanks.

Endnote crash.txt (66.2 KB)

2

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://endnote.com/contact/

We are here to help whenever you run into issues.