Dear community,
I have created an EndNote library on one computer and shared it with others.
Now the computer is broken and I received a new one on which I installed EndNote.
I have signed in with my account, but when I select “Open Shared Library…” EndNote prompts “There are no libraries shared with you”.
How can I “mount” and sync my own library from the cloud?
Best
Since you are the owner of the shared library the steps for you to open the library on a new computer are different.
In EndNote you would go to File then New Library and name this library.
Once you have a blank library open you would go to Tools and Sync.
If requested you would enter your log in details for EndNote online.
You will get a warning that you are syncing a different library and you would say OK.
Your data will then be downloaded from the web to populate this library.
If you have any trouble of any questions:
Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US