NLM PubMed Error reading records

I’m trying to do an author search usinng the NLM PubMed Connection file but while it identifies there is a record, I get an error message preventing me from importing it, can anyone explain what might be the problem or if there is a fix?

If you are getting errors searching PubMed from within EndNote or EndNote online it could be the result of a temporary outage. You can try searching PubMed from EndNote or EndNote online again later. Outages at PubMed typically last less than 48 hours.

You can also use the steps on our website to search the PubMed website and send the search results to either EndNote or EndNote online.