Problem reformatting previously unformatted references

So we have this odd issue with endnote on Mac High Sierrea using Word from Office 365. When you insert references, everything’s fine. Then when you unformat references, and later on try to reformat them, it does not work. It instead recognizes all the unformatted references as a block of regular text like a note instead of endnote references. Any suggestions?

Thanks for the reply. The problem unfortunately is that this happens when we do convert to unformatted instead of plain text. Something must be wrong with the conversion to unformatted references or the conversion back to formatting, but I can’t figure out what it is. 

I just finished checking each of these, and they do not seem to be the issue. Maybe the library is unavailable for some reason, even though it is possible to import references from it? Would you suggest trying to rebuild the library? 

Thanks! I’ll send you the files, two versions of it jsut for an exampe. Here are screen shots in the meantime. It happens with any word file created, so we just made a new word file, insert a few referneces (the file titled 2.docx) and then unformat them (the one titled 1.docx). Once we try to reformat them, they do not get reformatted, they end up as a block of text. 

Sorry, how do I send a PM in these forums? I tried but I can’t seem to find a link to it.

Leanne:

Regarding Capture 3: What happens using this solution if you have references that lack PMID number (e.g. books or book chapters)?

Best wishes

Jan Ove

sorry to bug in but did you manage to fix  it ? i f so how