Problem with empty .enlx files

Hello everyone,

I was hoping that someone could help me with a problem that has recently popped up.  An Endnote user at our institution has been attempting to send her Endnote library as an enlx file via email to a colleague here. However, when the recipient receives the enlx file as an attachment and then opens it using Endnote, the subsequent library that is extracted is empty.  The file attachment is 4mb in size, so there is something there, however, no matter what I have tried, I get an empty library.  Recovering the empty library had no effect.  Does anyone have any suggestions?

Thanks in advance for your help.


this is a duplicate posting. see here.