Hello -
Whatever I look for in pubmed, I get the response “No matching references found.” This includes specific (author last name, year and word from title) to very general requests (e.g. year = 2008). I am using the latest pubmed connection files from the endnote.com site. I can connect to other sources (e.g. Library of Congress, Berkeley Public Library, etc.). The file Connect.log states “PubMed server found…”. I am using Vista Business with SP1, and I am using EndNote X2.0.1 build 3514. I upgraded from X1.
Other issues:
Extremely long launch - sometimes 2 minutes, even after setting “When EndNote starts: Do Nothing”.
Intermittent connection with myendnoteweb. Worked for a while, now I get the message that it’s unavailable, and that EndNote Web does not currently support this service. (“Please try again later.”)
I have tried several uninstall/reinstalls with same results.
Thanks
John
Hi John,
I came across this post because I was having the same problem, trying to retrieve search results from a PubMed connection. Endnote was making the connection to PubMed, but whenever I tried to search, I got a “No matching references found” result, even though the search was generic.
The problem seemed to come outta nowhere, though it has been probably a month or so since I tried connecting last. I’m still not really sure what happened, but I did get it to work. I don’t remember changing any system preferences, but…
I use a Mac, Leopard (10.5.6) with the latest software updates, and Endnote X1, with all the latest updates, connection files, etc…
The fix: I removed all proxy settings for both my system and Firefox. I had to LOCK in my changes, because the System’s Preferences kept reverting to USING my previously chosen proxy file, for some UNKNOWN reason.
Nevertheless, when I got the OS’s network settings cleared (NO proxy, direct connection to the internet), it worked fine. I reset the proxy on my web browser (Firefox) and Endnote continues to work properly.
I hope this helps.
Scott
1 Like
Thanks Scott. It did the trick!
I need the proxy to use my university’s journal priveleges but it’s great to know what’s causing the issue. Now at least I can toggle it on or off depending what I need to do (turn it off to find the reference, turn it back on to get the reference!).
I appreciate the help!
John
Thanks Leanne. I appreciate the suggestion!
Hi again - As an update, I also posted that I was having issues connecting with EndNote Web from the installed EndNote application. Turning off the proxy resolves this issue as well. Still takes a long time to startup, but at least works when it gets there now! Thanks to the other users here for help!