Refs file is locked

When trying to open EndNote I get the following error message:  The file ‘X.refs’ is locked or is on a locked volume. No changes will be saved." I have checked for online responses to this error but nothing is applicable. Can anyone help with a solution?



Some questions:

  1. When you say “trying to open EndNote” do you mean launching the program or opening an EndNote library file?

  2. Did you relocate the .enl and/or .data folder recently to a different location on the hard drive? 

  3. What is your operating system and EndNote version? 

  4. If running Windows, have you checked the “Properties” setting of the EndNote library to see if the attribute has been set to “Read only” - if it is, just uncheck the box.