Sync not connecting -- router settings?

EndNote
1

I have experienced a sync error persistently in a new install of Endnote20 on Windows 11.
Error message is: “Endnote could not connect to the online sync service.”

I have been in touch with Endnote/Clarivate tech support but have not resolved this problem yet.

I was told to run a traceroute on my network router to make sure Endnote was able to connect to myendnoteweb.com. This resulted a timeout, whether behind my VPN or not. I assume the problem is with the router but I am not sure how to change settings to avoid this (if the router is blocking the connection).

Are there any special router settings or permissions that others have needed to employ to get sync functionality to work properly?

Thanks for your help,
Ben

THINGS I HAVE ALREADY TRIED TO FIX THIS:
Uninstall and re-install (several times)
I have also logged into and out of the online account to make sure it works.
I have also also followed several sets of instructions about removing libraries, emptying trash (desktop and in the cloud), but none of these things have resolved my sync error yet.

3

My solution to fix this problem on my Netgear Nighthawk WiFi6 Mesh system was to enable “IGMP Proxying.” I hope this is not a security vulnerability, but it seemed to be disabled by default.

4

I tried this not working. But when I set up a VPN, the sync is working fine.

5

Well. I correct my previous reply. When I close my library and quit the app and then reopen it. The method @bgramig mentioned above works.

VPN is working fine for syncing.

BTW, along with the syncing problem, my Endnote also had an issue of attaching .pdf files. That is when attaching a file previously, the app would jump off if I didn’t go to file->save instead of clicking anywhere for taking granted saving the file in the attachment. Now, the issue is gone also by enable IGMP proxying in the Netgear Nighthawk WIFI6 Mesh system setting.

I hope this can be a reference. This issue had been an itch in my back for months.