Unable to sync

Unable to sync Endnote from Windows in Bootcamp. Endnote in Mac and another Windows laptop were able to sync with Endnote web account. Below are from the Sync status window:

Sync Details
Sync was last run: Tuesday, November 26, 2013 at 13:05:21 PM W. Australia Standard Time
Sync Status: Unknown
Error Code: Client.Error.Unknown
Error Message: EndNote could not connect to the online sync service.

Local Sync Library
Library Name: AdamJ EndNote MBPwindows Library.enl
Records: 227
Groups: 15
Attachments: 220

Online Sync Library
Username: adam.jalaludin@gmail.com
Serial Number: Unable to contact EndNote Web.
Records: Unknown
Groups: Unknown
Attachments: Unknown

Sync Limits
Number of Records: Unknown
Number of Groups: Unknown
Number of Attachments: Unknown

Anyway hope someone could help me out with this. By the way I’m running Endnote X7.0.2. Thanks!


did anyone ever respond to the below post? I have exactly the same error and cannot sync my desktop library to my endnote web.

Sync issues are unique to each individual user and often take detailed troubleshooting. Therefore, we always recommend that people directly contact our support team with Sync issues.