I am trying to sync my desktop library with the online one but I have not been successful . the error message is:
Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Client.Error.Unknown
Error Message: EndNote “Sync” could not connect to EndNote Web.
Local Sync Library
Library Name: My EndNote Library.enl
Records: 734
Groups: 3
Attachments: 1224
Online Sync Library
Username: mixedcrown221181
Serial Number: Unable to contact EndNote Web.
Records: Unknown
Groups: Unknown
Attachments: Unknown
Sync Limits
Number of Records: Unknown
Number of Groups: Unknown
Number of Attachments: Unknown
How do I go about resolving this problem?
Many Thanks in advance.
Adedapo