Endnote Desktop will not sync with Endnote Web

EndNote EndNote General
1

Hi,

I have been having this problem for about a week. Endnote Desktop will not sync with my Endnote web library. I am attaching an image of the error that I am recieving. 

I have tried at muliple locations (home = DSL) and work (T1 connection), so it is not an issue with my internet connection

Best

Doug

endnote_error.jpg
endnote_error.jpg1398×960 323 KB

2

Greetings Doug,

Could you open Internet Explorer and try navigating to http://myendnoteweb.com/ ? Even if you normally use a different web browser it’s crucial you perform this test with Internet Explorer. 

Please let me know if Internet Explorer is able to load the resulting web page.

3

I am having exactly the same problem. Tried restarting program and computer multiple times. myendnoteweb worked just fine on IE.

Ideas?

Thanks!

4

Greetings rsahrendt,

Are you receiving an error message when attempting to sync your library?  If so, what does this message state?  If no error message appears, after clicking “Tools>Sync” within EndNote, do you see a “Sync Status” entry on the left side of your library window?