As you know there are many competitors out there which are slowly getting better–Papers is just one example. It seems high time (IMHO) that endnote take a close look at the interface, which is becoming less less mac-like with every version. Couldn’t you hire away a designer steeped in the look of programs like Pages, Scivener, Things, and make your interface more attractive and functional especially for those who are checking the program out for the first time? I spent about a hour trying to cope with the various permutations of the window buttons in the lower right of the X6 interface. Not simple, not elegant.
Anyhow, here’s hoping you take this seriously…