I am currently sorting references using Endnote groups and have just lost most my sorting after closing Endnote and re-opening it. The groups are still there however the majority of the references are not sorted any more. It seems as is the version of Endnote is now about 7 hours behind what I am working on, even though I save regularly and saved before shutting Endnote down.
Is there anyway I can recover the last saved version of Endote (as it certainly wasnt the version it is giving me now)?
This problem has happened to myself and my colleagues multiple times and we have endured a re-sort of a large number of references.
Our organisation will be changing immediately from Endnote to another product if this issue cannote be resolved. Endnote has proved too unstable for even basic use and is certainly the most unstable and unreliable product I have encounted in 20 years of IT and research.
Any immediate help would be appreciated as we I will have to redo a days work.