I have had a bit of a search for this in the forums and haven’t come across it but I could just be using the wrong search terms.
I am experiencing a problem when I am reading my pdfs in Endnote. This only occurs on large multipage pdfs (70+ pages). It happens most times I open a document and usually if its done it once it will doing it again even after closing the window or shutting down the program. A white block appears in the preview window and then proceeds to creep across the screen. This happens no matter whether I when I click directly too a page or I scroll to these pages. As I go though the document this white block moves up and down across the screen. There are times when I can just work around it but other times I covers a large portion of the window making it impossible to read or view maps. If I have enough pages in the document it blanks out the whole window and for the remainder of the document I can not read or annotate anything. I am thenforced to open in Acrobat.
This is beyond frustrating. I have attached some images below showing what the white block looks like.
Has anyone else encountered this problem and found a solution? Or should I get in contact with the support team and see if they can solve it?
I am using Endnote 6.0.2 on a Mac 10.9.4