X6 upgrade - did not receive email

I purchased EndNote X5 at the end of June, and understand that I should have received an email for my upgrade to X6. I checked my spam folder, and definitely did not receive the email. Could you let me know what I need to do? Thank you!


Hello Bryan,

You will want to contact our Customer Support team directly so that can process your X6 upgrade.

They can be reached at:

Tel: +1-800-336-4474, press 3

or via the web