Hi, I purchased Endnote X5 for Mac a few months ago, as X6 wasn’t available yet for the Mac. I was told at the time that I would be able to upgrade my copy for free, since X6 was widely available, just not on Onthehub. However, when I emailed customer support about how to get this upgrade, I was told that it wasn’t offered for free anymore. I’m currently feeling really outraged, since I wouldn’t have purchased X5 then, if I’d just have to pay again to upgrade to X6. Has this happened to anyone else? Is there anyone to whom I can redirect this issue to? Thanks!
Greetings.
Anyone who purchased EndNote v. X5 on or after May 30, 2012 is entitled to a free upgrade to v. X6 for Win or Mac. To receive the free upgrade, please send a scanned copy of an EndNote v. X5 sales receipt from May 30, 2012 or later to rs.sales@thomson.com. We will then provide the free upgrade by email with electronic download instructions.
Thank you,
Randy Wright
Thomson Reuters
IP and Science
Sales Dept.